Customer Support Service 

"Building trust with end consumers is a key priority for us in managing relationships and protecting brands"

Every contact with a consumer is an opportunity to build relationships, create follow-on sales, and protect a brand. Luzern understands the value of each consumer touch-point. We offer automated email responses, service level guarantees, troubleshooting, returns management, phone support, and email support in local languages.

Client Advantages 

A great customer experience is the key to our Clients new eChannel success. Therefore, Luzern goes to great lengths to ensure consumer satisfaction is not only met, but also exceeded. Our process ensures that the consumer is kept informed at every stage of their order.

Instant Email Support - resolve issues with 24 hours

Feedback Management - continuous monitoring and control

Returns Guarantees -our returns policies are one of the biggest contributors to increasing sales and price points

Payment Processing - we manages financial transactions for most payment types whilst maintaining he highest levels of security and privacy to protect customer data

Proof - >98% feedback ratings in our European eMarketplaces.  To see examples of feedback please click HERE

For further information on Luzern's customer support services please contact us directly or click on  datasheet to download more information.

*Note: to view feedbacks or datasheets, visitors will exit this page.